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Our
Commitment
To
provide you and your family with the best possible primary health care.
To
treat all patients and visitors to the practice with courtesy, respect and dignity
at all times.
To meet your expectations, as far as is reasonable, with
respect to appointments and who you wish to see.
To progress your treatment
as efficiently as possible.
To meet all our responsibilities with respect
to confidentiality.
Your
Commitment
To afford us the same courtesy, respect and dignity as you expect from us.
To advise us if you cannot keep an appointment.
To think twice before calling for a home visit.
To use a telephone consultation whenever possible, especially for test results.
To source basic health information elsewhere rather than take up a doctor’s appointment.
To request repeat prescriptions in good time.
To remember doctors are human too and they cannot always solve all your problems.
To contact the practice manager directly with any complaint.
Patient
Confidentiality And Copy Letters
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate records about your health and treatment so that those treating you can give the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone else.
You have the right to know what information we hold about you. If you would like to see your records please contact the practice manager. There will be a charge for this.
You are entitled to receive a copy of letters and referrals concerning your health and treatment. Should you wish to have a copy please advise us accordingly and we will arrange for the copy to be made available for collection from reception.
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the ‘classes’ of information
the practice intends to routinely make available. This scheme is available from
reception.
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