Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to speak to a particular GP. Please note most of our GPs work part-time so there will be days when you will not always be able to see your doctor of choice. In this case, there is a duty Dr available at all times.
We have a system of GP Triage to allocate appointments and it is used for both on the day appointments and advance booking. We prefer to speak to you first by telephone if it is a new problem so that we can advise you if someone other than the GP is best to deal with your symptoms. This may be the Pharmacy, Physiotherapist, one of our nurses, our dispensary staff, or if very serious, we will recommend and ambulance. Your GP will discuss with you when you ring the most suitable time to come in to surgery (if necessary)
Advance booked appointments should be made where:
- GPs need to review or follow up from the last consultation
- additional time and preparation are required, e.g. for minor operations and screening such as coil fitting, postnatal checks etc.
- a patient needs to arrange release from work or school or to fit in with transport arrangements
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Follow-up appointments for chronic disease clinics and treatment room nursing can also be made in advance. As these appointments can be made several weeks ahead please note they may need to be changed due to unforeseen changes.
For ongoing matters please try to see your usual doctor. Urgent conditions will have to be seen by an available doctor when you call to make the appointment.
A list of each GP's normal work pattern can be obtained from reception and is often advertised in the ‘WellWellWell’ newsletter as a reminder.
Appointments with doctors are scheduled for 15 minutes. If you know in advance you will not require the full 15 minutes, please advise reception when making the call.
All our health providers endeavour to keep to the schedule but occasionally some delay may occur when a patient requires additional time or emergencies crop up. Please try to be tolerant of these delays: you may be the patient requiring additional time in the future.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel or will be late
- Calling for a home visit or urgent appointment before 10am
- Ringing for a repeat prescription during the times stated in dispensary
Please ensure you advise reception when you arrive for your appointment otherwise you will not be called by the doctor or nurse as their computer screen will say you have not arrived.