Seascale Health CentreTel: 019467 28101
Bootle SurgeryTel: 01229 718711
Urgent cases are seen on the day.
If your condition is not urgent, you can expect to see a GP within five working days, though you may have to wait longer if you want to speak to a particular GP. Please note, most of our GPs work part-time so there will be days when you will not always be able to see your doctor of choice. In this case, there is a duty Dr available at all times.
We have a system of GP triage to allocate appointments. We prefer to speak to you first by telephone if it is a new problem so that we can advise you if someone other than the GP is best to deal with your symptoms. This may be the Pharmacy, Physiotherapist, one of our nurses, our dispensary staff, or if very serious, we will recommend and ambulance. Your GP will discuss with you when you ring the most suitable time to come in to surgery (if necessary).
Advance booked appointments should be made where:
Many appointments are available to book online.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Follow-up appointments for chronic disease clinics and treatment room nursing can also be made in advance. As these appointments can be made several weeks ahead, please note they may need to be changed due to practice circumstances.
Appointments with doctors are scheduled for 10-15 minutes. If you know in advance that you require more than the full 15 minutes, please advise reception when making the call.
Many consultations can be carried out over the telephone and we encourage patients to use this facility. It could be advantageous for patients living in isolated areas where a visit to the practice is difficult. If more consultations are done over the phone each doctor will be able to increase the number of patients they deal with in each session.
If you require a home visit, please try to telephone reception before 10am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please be aware you may be seen by one of our Community Paramedics who we now have working with us in the Practice.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
At our main surgery on Gosforth Road we have car parking which patients are welcome to use when visiting the practice. This includes two spaces allocated to Orange/Blue badge holders.
Please be considerate of others when using the car park, there are occasional accidents and not all drivers own up to damage.
If you are responsible for damage to a parked vehicle or witness an accident, please advise reception. May we remind users that all owners park their vehicles at their own risk.
There is parking for patients with restricted mobility immediately outside the entrance to the health centre. There is a ramp for wheelchair users at the entrance and all consultation and treatment rooms are on the ground floor and easily accessible. There is an accessible toilet on the ground floor.
All rooms at Bootle are on the ground floor.
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