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Patients
Aged 75 And Over
If
you are aged 75 or over you are entitled to an annual review by a member of the
practice clinical team. This will be done at the surgery if you are well enough
to attend or a home visit will be arranged if necessary. This can be arranged
through reception.
Patients
Not Seen Within Three Years
Patients
between the ages of 16 and 75 who have not been seen by a member of the practice
clinical team in the last three years are entitled to a review consultation. This
can be arranged through reception.
Zero
Tolerance Policy
Patients
should be aware of the zero tolerance approach we take to violent or abusive people.
Any patient behaving in a violent or abusive manner towards staff or other
patients will be asked to leave the practice and register elsewhere.
Communication
We
will keep you informed of what is happening in the health centre each month through
our newsletter WellWellWell.
Patient Surveys
On a quarterly basis the Department of Health through Mori Poll send a patient survey to a randomly selected group of patients. Unfortunately this is quite a long survey but we do appreciate patients taking the time to complete and return it in the pre-paid envelope. Whilst we expect you to be honest in your responses you should bear in mind that your response does impact on the practice income. In particular you will be asked if you can pre-book appointments (and we remind you that we do have this facility in the practice). If you leave this question blank the survey assumes a negative response so please complete; do not send the survey back incomplete as this will affect our income. We can also assure you that if you have an urgent medical need you will be seen by a GP within 48 hours, although this may not be a GP of your choice.
Seascale
And Bootle Health Practices Charity Fund
This fund is administered by a committee of independent trustees who are not staff of the health centre. Requests to the fund can be made by the practice and directly by residents in the practice area.
Dr Paul Carhart acts as Medical Adviser to
the fund trustees.
Donations to the fund are used to buy equipment for
the practice or for use in the community. We are very appreciative of all
donations which give us the ability to access items that help improve the running
of the practice and the service offered.
Letters to the fund can be addressed
to the Seascale Health Centre and they will be forwarded on your behalf.
Car Parking
At Gosforth Road we have a limited car park facility that we would be only too pleased to extend - if we had the land and the considerable funds required! However, we consider ourselves fortunate to have the car park as it is and would ask you to bear in mind that patients of most other practices have to use public "Pay and Display" car parks.
Staff have priority on our car park but spaces are still available for patients, including two spaces for disabled drivers. Please be considerate of others when using the car park. Due to the continuing number of accidents in the car park, particularly as drivers do not always own up to damage, the partners are considering the ongoing use of the car park by patients.
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