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We now have a nurse practitioner/independent prescriber, Barbara Fell. Barbara runs independent clinical sessions alongside the GPs. She can do most things a GP can i.e., diagnose, arrange diagnostics, refer and prescribe so please make appointments with her if you wish.
This is usually your first point of contact with the health centres. The receptionists at Seascale are Pippa, Olga, Adele, Kath and Edna; the receptionists at Bootle are Marie and Suzanne. The receptionists are responsible for answering the telephone, dealing with enquiries, organising appointments, arranging transport if appropriate, acting as liaison between you and the doctors and ensuring the smooth running of the appointment and registration systems. They sometimes have the complicated job of managing a patient’s expectations with the available health providers and appointments. As a patient, it would help us greatly if you can consider this when making appointments.
Always advise reception that you have arrived when coming for an appointment and please contact them to cancel an appointment, also advise if you cannot make that particular time or that you are running late.
It is important that you advise reception if you change your address or telephone number.
As an approved training practice, at different times we will have student nurses, midwives, health visitors and doctors. We also have GP registrars who are fully qualified doctors undergoing specific GP training.
You will be advised that these ‘trainees’ are in place and asked if you are willing to see them. Please help by agreeing to be seen by them but do not hesitate in declining if you would feel uncomfortable. A suitably qualified person will supervise these ‘trainees’ as appropriate.
The health centre and dispensary will be closed one afternoon a month for staff training. During this time urgent calls are dealt with by CHOC. The dates of this training will be notified in advance.
The practice manager, Lisa Drake, will be able to help with any organisational or non-medical problems, you can contact her on 0194 677 8220. We welcome patient’s views of their experience (good and not so good) and value any practicable suggestions on how we can improve our service. To make a suggestion you can make a note in the comments book, complete a suggestion slip, or speak to whomever you feel most comfortable with, we are all happy to help.
Frances and Nic deal with all correspondence to hospitals re: referrals, waiting lists, medicals etc. Any queries on these issues should be directed to them by telephoning 019467 78210/78213.
The practice nurses run the treatment rooms, provide travel advice and vaccinations and assist the doctors where necessary. Some of the nurses are also trained in the management of chronic diseases and run specialist clinics where their expertise can be focused.
The practice nurses are:
| Sharon Walker | RGN, Diabetes Specialist nurse/Independent Prescriber |
| Annette Barker | SEN RGN Family Planning |
| Christine McComb | SRN |
| Barbara Fell | Nurse Practitioner/Independent Prescriber SEN RGN NARTC Asthma Dip NARTC COPD Dip |
| Charlotte Stanley | SRN RSCN |
| Sally Smith | RGN |
| Hazel Matanle | RGN BSc (Hons) |
| Katy McAvoy | RGN |
| Lynne Davison | RGN |
| Sonya Park | RM, RGN |
| Gillian Dixon | RGN |
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